Amberjack Publishing’s return policy allows returns within 14 days of receipt of purchase. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.
To be eligible for a return, your item must be in the same condition that you received it. If a product arrived to you damaged or defective you have 7 days to return it for a full refund. An accompanying photo showing the damaged product still in the packing material is appreciated.
Products with obvious signs of use, not in original condition, damaged or missing parts for reasons not due to our error, are only eligible for a partial refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please contact firstname.lastname@example.org to request a return.